How to evaluate and improve the intranet on an ongoing basis
The intranet is a vital tool for many organizations, providing a centralized platform for sharing information, collaborating on projects, and communicating across the company. However, not all intranets are created equal, and it is important to continually evaluate and improve the intranet to ensure it remains useful and effective for employees. Useful tips for evaluating and improving the intranet Conduct a user satisfaction survey One of the best ways to evaluate your intranet is through a user satisfaction survey. Ask employees about their experiences using the intranet, including their opinions on navigation, finding information, and overall ease of use. Use the survey results to identify areas that need improvement and make any necessary changes. Analyze usage patterns Another way to evaluate the intranet is to analyze usage patterns. What pages are the most visited? What types of information are the most sought after? Use this information to determine what content is the most valuable to employees and what areas need improvement. Offer training and support Often, a lack of training and support is the reason why employees do not use the intranet effectively. Offer training and support to help employees understand how to use the intranet and its different features. You may also consider creating an FAQ section on your intranet so employees can easily find answers to their questions. Create valuable content Creating valuable content is one of the most effective ways to improve your intranet. Consider creating content that is relevant to employees, such as company news and updates, guides and tutorials, and helpful resources. Make sure content is easy to find and updated regularly to keep employees engaged and up to date. Personalize the user experience Consider using personalization tools to tailor the user experience to your needs and preferences. For example, you can use algorithms to show users relevant content based on their past searches and behaviors. Improve navigation and search Navigation and search are two of the most important areas of the intranet. Make sure navigation is easy and intuitive so employees can easily find what they need. Involve users in the improvement process
