Implementation of a chatbot

It is better to integrate a chatbot on the main page of the site. It will help the client understand the product line, rirect to a conversation with country wise email marketing list without the ne to leave personal information. That is, the sales funnel will already start from the main page and resource and, one way or another, will lead to a call to the manager. Thanks to the chatbot, the application processing time will be ruc, and the conversion will increase.

Installation of IP telephony

In this case, we are talking about software that analysis of factors affecting cdn quotation telephone conversations to the cloud. Thanks to this method of communication, you can automate the support service. In addition, a virtual number ruces telephony costs by about 70%.

IP technologies also increase call conversion. The client has the opportunity to leave a request in the widget, where the manager will immiately see it and answer it immiately – the user will not wait.

Installation of multi-channel telephony

The multi-channel number is plac on the main page of the mobile database so that the buyer can immiately call the necessary department. In fact, this is a convenient tool that helps optimize business processes. Thanks to this technology, there are always free lines, and operators respond to customers faster.

Implementation of call tracking

It helps track lead generation channels, i.e. those that generate traffic. It makes it easier for a manager to understand the approximate market of a buyer even before he answers the call. Call tracking also records the volume of calls, which makes it possible to calculate an accurate conversion rate.

Implementation of speech analytics

Perhaps one of the most effective tools for increasing call conversion. Speech analytics allows you to automatically create a text transcript of the call and analyze the recording according to the requir parameters. This tool helps companies whose employees communicate a lot with leads on the phone. It is indispensable for office call centers, online stores, sales departments, technical support services.

With the help of speech analytics,

you can perform many tasks. For example, control how well the script is execut, determine whether the operators follow the prescrib scenario, at what stage of the conversation the client ends the conversation, how the user reacts to communication according to the script, which operators most often have clients refuse, and which ones successfully solve the tasks. Bas on such data, you can significantly increase the call conversion, for example, by rewriting the script or rotating employees. At the same time, you will not ne to control the operators yourself, listening to the recordings for hours

Speech analytics helps increase sales.

If a company wants to increase call conversion, this tool can be us to analyze cases where customers agre to purchase a product and, bas on analytical data, create a more selling script.

Speech analytics also helps to check how the problems of a customer who asks for help are solv, what questions customers mostly call with, what they complain about. It collects data on the time when the largest number of calls were made, helps to collect feback, data on what difficulties customers encounter, what suggestions they have for improving the quality of service and the product. Bas on this information, a company can increase competitiveness, organize conditions for concluding more deals, that is, again, improve call conversion.