These are our people, there are enough of them, they have how to do it: set a thrhold: make them spend a little more than usual: undergone special training. We can conduct inspections all over the country, so we will definitely check where necessary. And another thing — you can record your conversations with managers on your phone. Then, when we sort out complaints, these recordings really help us understand who is right — the client or the bank.]
Or are these theater actors moonlighting?
Malus is worse than bonus
— What insurance policies do you get the most complaints about?
On compulsory motor third-party liability
nsurance. Simply because it is the most widespread product. Since create the approaches last year, we have been receiving many “artificial” complaints about the recalculation of the bonus-malus coefficient (KBM). This coefficient is reduced (a person receives a “bonus”) if there were no accidents due to the driver’s fault and the insurance company did not have to pay damages. But if there were ao lists accidents, it increases (“malus”), and the price of the policy for this particular driver grows.