How to run Generally, you can ask two types of questions during the contextual inquiry: questions about current behavior, and questions about potential changes.
Questions like, “Why did you click on this button?” are behavioral, and they are asked in response to something a participant did.
Questions like, “What would you suggest to add to the product to make it better?” or, “What did you like/dislike about this product?” help participants articulate responses about their needs or formulate requests for changes.
It’s important to prepare a list of both types of questions for the session. At the same time, the researcher doesn’t have to ask all questions from the list (remember that contextual inquiries are not the same as user interviews!).
Contextual inquiry: running How to run
Of all the research techniques, a contextual bulgaria email list 473724 contact leads inquiry is one of the most difficult to perform because an effective contextual inquiry session requires a careful balance between traditional interviewing and ethnographic observation.
In the article
Are Contextual Inquiries So Difficult, Jim Ross describes typical problems researchers encounter in contextual inquiries, and shares what next for flexible work? excellent recommendations on how to overcome them.
Below, I want to provide general tips that are agb directory helpful for most contextual inquiries.
1. Carefully select test participants