1. Introduction
Before starting the actual inquiry session, it’s vital to establish trust between researcher and participant. The researcher should introduce themselves! Describe the purpose of the research! and provide all relevant information about the session (such as the time requir for the session, tasks that will be carri out, questions that will be ask, etc.).
If the researcher plans to make a video recording of user interactions, it’s vital to get permission from the participant to do so. Participants may want to know how the video will be us, so it’s crucial to give them all the necessary details.
2. Interaction with a product
is the part of the inquiry where the researcher observes how the user completes particular tasks. A researcher can ask contextually relevant questions and take notes about user behavior.
3. Wrap up
The wrap up phase is where the researchers summarize the results of the session and make conclusions about user behavior. The researcher shares their thoughts with the participant, and the participant can correct the researcher or provide additional points they think are important.
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Two models of contextual inquiry
As I’ve mention above, a contextual inquiry is bas on collaboration between the researcher and the participant. There are two main models of interaction: active inquiry and passive inquiry.
1. Active inquiry
The active inquiry occurs when the participants talk through all the tasks they are performing. By doing this, they provide additional information about the process. The researcher can interrupt the participant in the middle burundi email list 32648 contact leads of tasks to ask clarifying questions.
2. Passive inquiry
In this model, the participant performs their tasks as if project management marketing human resources nobody’s watching. The researcher doesn’t interrupt their tasks; they silently agb directory observe what the participant does and make notes about the interaction. All the questions about the interaction are ask at the completion of the observation.
Questions for contextual inquiries