It’s goal here are three main principles of contextual inquiry.
1.
Before going into a contextual inquiry, the research team should clearly understand what problem a company wants to solve with the help of the inquiry.
Depending on the goal, researchers may want to focus on particular user behavior (the particular behavior they want to examine), and may ask participants to perform specific tasks. Having a clear goal will help researchers maintain focus on relevant questions during the inquiry.
2. It happens in context
The key difference between contextual inquiries and other research methods is that contextual inquiries occur in context. The contextual inquiry session must take place in the context of use—in the environment in which participants normally perform tasks. Typically the context of use is a workplace or home.
While modern technologies allow running remote sessions, it’s recommended to conduct in-person sessions because a lot of information (such as body language) is only available when the researcher shares physical space with the participant.
3. It includes conversation
An honest conversation is an essential part of a contextual inquiry. During the session, the researcher can naturally shift from observation to discussion. The opportunity to ask clarifying questions about the participant’s behavior is the thing that makes a contextual inquiry so powerful.
“The opportunity to ask clarifying questions about the participant’s behavior is the thing that makes a contextual inquiry so powerful.”
Contextual inquiries are all about having an open dialogue between two persons—participant and researcher—where the participants feel welcomed to take an active part of the conversation. The participant should always correct the researcher if the researcher makes an incorrect assumption burkina faso email list 117565 contact leads about the user behavior.
The structure of a contextual inquiry
It’s possible to define three phases of contextual inquiry: leader. story of a lie introduction, interaction with a product, and wrap up. It’s most effective agb directory when a contextual inquiry is conducted in a way that the phases flow naturally together.
1. Introduction