The adoption of one or more measures depends on the product or service that your company sells. To do this! it nes to analyze the data relat to the diagnosis of the customer’s difficulties and create strategies to prevent or solve problems that may appear at this first stage.
Please be aware of the activation and commitment period
It is natural that the post-sales period has some challenges. tool or any solution purchas with the support of the onboarding design by your team.
However the activation and commitment
Period comes immiately after. The customer has already learn how to use all the features of the solution and is beginning to see the advantages of their purchase. Your CS team must monitor consumers! collecting feback and providing all the necessary assistance to ensure their success and! of course! their loyalty.
Use technology
The more data the CS team has! the more accurate its performance will be. Comprehensive reports are important to assess recurring difficulties! the role of each point of contact! the efficiency of each customer service channel in they correspond to your buyer persona solving problems report by the target audience! among other aspects.
There are software programs on the market that help collect all this data . In this way! they help to create an accurate profile of the consumer and identify their nes. Bas on this information! the team can better understand the customer experience and think of actions to improve it and ensure their success.
Improve the system
Periodically evaluate the indexes obtain by the team. Have identifying and documenting violations detail reports that show! for example! the number of complaints before and after the implementation of any CS action.
Brand engagement! churn and satisfaction The customer is still levels measur sault data in surveys are also statistics that must be consider to improve the department’s performance and increasingly meet consumer expectations.