What is How To Learn More About Your Users With A Contextual Inquiry
by
Steve Hutt
9 minute read
how-to-learn-more-about-your-users-with-a-contextual-inquiry
In This Article
When to use contextual inquiry.
The principles of contextual inquiry!
The structure of a contextual inquiry!
Two models of contextual inquiry!
Questions for contextual inquiries What is
>>>>lass=”yoast-text-mark” />>How to run a successful contextual inquiry
Deepen your user understanding
When product teams ne to gain insights about their users, they often rely on usability testing and user interviews. While both techniques are useful, they have one crucial downside—both user interviews and usability testing don’t allow us to see how a user interacts with a product in context. Test participants either follow a prefin set of tasks or answer a specific list of questions. Oftentimes, test participants don’t have a complete understanding of why they are ask to do particular things.</p></p>
But there is one technique that allows researchers to observe people performing their tasks, and have participants explain what they are doing while they are d
oing
it. This technique is call contextual inquiry.
The term “contextual inquiry” is unfamiliar to most people outside the field of user experience design. But even people in the UX design field quite often don’t understand what contextual inquiry involves.</p></p>
In this article, I’ll discuss the concept of contextual inquiry, common problems that research teams face when conducting contextual inquiries, and how better to r
un t
hem.</p></p>
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What is a contextual inquiry?
>>>A contextual inquiry is a user research technique that involves el corte inglés, the famous department store, is reinventing itself observing and interviewing people while they perform tasks in agb directory context. This technique is a mix of qualitative research and user.